General
What are your hours of operation?
Our main office hours are Monday- Friday, from 12pm - 8pm EST, but you can leave a message, or email us, and we will return your call, on the next business day, if not before. Additionally, our Customer Care Team is available Monday - Saturday from ...
When does The Pyramid Team start services?
Our Pyramid Credit Repair team offers its services immediately after enrollment. However, it's important to note that the setup process and preparation of challenges for investigation may take up to 7 calendar days. The specific timeline may vary ...
What happens if I have an additional late payment or collection account while in the middle of the dispute process?
At Pyramid Credit Repair, we understand that financial situations can change quickly and unexpectedly, and new derogatory items may appear on your credit report while we're in the process of disputing existing ones. If this happens, please let us ...
How much of an improvement to my credit scores can I expect?
We understand that improving your credit scores is a top priority, and we work diligently to achieve the best possible results for our clients. However, due to the unique nature of every credit report, we cannot accurately estimate how much your ...
What methods of payment does Pyramid Credit accept?
At Pyramid Credit Repair, we want to make it easy and convenient for our clients to make payments for our services. Currently, we accept Visa, Mastercard, and American Express credit cards as the primary method of payment. We understand the ...
What if collection agencies or creditors send me letters?
That means we're doing our job. We recommend that you notify your Dispute Manager and they'll provide proper instructions on what to do with them.
What If I get calls from Collection Agencies or Creditors after I hire you?
When we dispute item on your credit reports, it may slightly result in an increase of phone calls you receive from creditors and collection agencies we're working with. This just means we're doing our job! Please consult with your Dispute Manager for ...
The credit monitoring service I'm using is already alerting me of changes to my reports even though you haven’t finished my services. Is this normal?
Yes, that means we're doing our job and we won't stop there! We do recommend that you do ignore these notifications because whether they're positive, or negative, for the duration of our service process. When an account is in dispute, changes made ...
When will I start to see results?
Everyone’s credit situation is different, and some clients will start to see results as early as the first 30 days, and some in 90 days. We do not delay any time in working on your next set of disputes while the items are under review by credit ...
How long does it take to see results?
On average, in as little as 45 to 60 days.
Why do you check 3-Major Credit Bureaus?
One of the best ways to detect erroneous reports is the discrepancies in all 3-Major Credit Reports.
How can you help with old or outstanding debts?
Your personal manager will peruse the report with you and determine what should be challenged or is erroneous.
Does running another credit check really ding my score?
No, running your own consumer report doesn’t hurt your score.
Does it take a long time to get started?
No – it is so easy, just order your Pyramid Credit Repair Program online or give us a call and we will walk you through it. (855) 984-1867
Do you keep our confidential information?
Yes, we maintain your intimate personal information as if it were our own. All access is severely limited. Check out our privacy policy.